The code did not arrive
We email or text a 6-digit code when you create an account, reset your password, or add an email address or mobile number. Darg texts Australian mobile numbers only.
Check these first
Section titled “Check these first”- Is the address or number right? The screen shows where the code was sent. If it is wrong, tap Use a different email or mobile and enter it again.
- For an email, look in your spam or junk folder. For a text, check that your phone has signal.
- Wait a minute, then tap Resend code. Use the newest code.
The code is incorrect or has expired
Section titled “The code is incorrect or has expired”A code works for a short time only. Tap Resend code and enter the new one.
Too many attempts
Section titled “Too many attempts”After several tries, the app asks you to wait. Wait a few minutes and try again.
Resetting a password and nothing arrives
Section titled “Resetting a password and nothing arrives”When you reset a password, the app does not say whether an account exists for the email address or mobile number you entered. If nothing arrives, you may have signed up with a different one. Try your other email address or number.
Still nothing
Section titled “Still nothing”Ask your manager which email address or mobile number they invited you with. If it still does not work, contact us.